Refund policy
All items are handmade on demand with love by us and there is NO Return policy. If items are damaged in shipment you will need to contact USPS or our international delivery service to resolve your issues with your damaged products. All SALES ARE FINAL
You can always contact us for any return question at info@kreativeelegance.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This must be done within 3 days of receiving your products. Once it is beyond the three days it is not our responsibility to replace and/or exchange products if their is an issue.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
RETURN AUTHORIZATIONS
- In the event that you have received an incorrect item or a damaged item, you will have to notify us via email within 3 days of delivery. We will provide you with a return shipping label. The item must be shipped back within 3 days or the return will become invalid. We will not reprint return labels after the 3 day period. If you are unable to send the item back, you will need to notify us within the 3 day period following the return label being sent to you.
Refunds
All items are handmade with love by us and there is NO Return policy. If items are damaged in shipment you will need to contact USPS to resolve your issues with your damaged products. All SALES ARE FINAL.
You can always contact us for any return question at info@kreativeelegance.com